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FAQs

Can't find what you are looking for? Have a question about materials? Here are some of our most frequently asked questions (FAQs) and some help tips for navigating this site.

Why am I having trouble viewing/loading this page?

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Due to updates to Internet Explorer, versions 10 and above experience display and login issues. If you have an older version of Internet Explorer (5.5 through 8) you will still be able to login without issue.

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Why am I having trouble downloading photos?

Try saving the photo first rather than opening. Your computer may have security settings that prevent you from opening a photo file directly off the internet.

I found materials, but I want more information or more photos.

If you need additional materials or images for a program, please contact the program publicity contact.

I can't find any information on a program.

PBS PressRoom is constantly evolving. It features press materials for the current year and the previous year. If you need information on an older program, please contact the program producer or publicity contact or a PBS Publicity contact.

I have feedback/questions about this site.

This site is built with the user in mind, and we'd love to know what you think of PBS PressRoom. Please send an email to PressRoom@pbs.org with your thoughts, comments and suggestions.

How often are promotional materials updated?

Promotional materials on this site are kept accurate and up-to-date on a continual basis. However, if you have any questions about the accuracy of materials, please contact publicity@pbs.org.

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